Hello, I’m Laura.
I’m a senior content designer with 6 years’ experience designing public services.
I’ve worked in multidisciplinary teams of all shapes and sizes, led content strategy, mentored civil servants and delivered bespoke user-centred design training to small groups and groups of 2000+.
I’m an expert in the legal side of content design, such as accessibility and Welsh language translation. And my experience extends to other UCD roles too, like interaction design, user research and performance analytics, if needed.
I’m neurodivergent (dyslexic, dyscalculic and dyspraxic), and I have Irlen Syndrome. My lived experience helps me to do my job.
Government and public sector contracts
I've worked with:
Department for Environment, Food and Rural Affairs (Defra) on many projects, including Defra Forms
Government Digital Service (GDS) on a content modelling tool called Content Block Manager
Ministry of Justice (MoJ) on the MoJ design system
HMRC on many projects, including the API platform
I’m a GDS design assessor, helping service teams to meet the government's Service Standard.
Dyscalculia and accessible numbers consulting
Using my lived experience of dyscalculia, I help banks and financial organisations to present numbers better in their services.
My work on accessible numbers has informed the NHS, UK government and banks including Monzo and Lloyds.
I'm an adult advisor for the Dyscalculia Network.
Speaking at events
You can book me for design and content events in 2027. My talk is on accessible numbers.